Senior Retail Relationship Officer At Affinity

Affinity Ghana is interested in working with a new Senior Retail Relationship Officer. As the Senior Retail Relationship Officer, you are responsible for managing customer expectations, identifying new business opportunities, and recording daily customer transactions to achieve the assigned asset and liability targets.

You will grow and retain a portfolio of customers by performing a proactive, mobile, value-adding financial role, ensuring that a full array of customized and relevant financial solutions and services tailored to meet the growth needs and potential of the customers are provided.

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Key responsibilities:

Studies the market to identify the needs and expectations of customers
Designs and implements techniques for educating old and new customers on the benefits of the new product or service
Executes sales campaigns to attract new customers to grow the deposit and loan portfolios per assigned targets

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Records transactions of customers using approved forms/templates including the use of digital channels
Provides prompt personalized and efficient customer service to the Retail Banking
Customers, deepen existing customer relationships through cross sell thereby increasing asset and liability portfolios
Maximize uptake of products by existing and new customers through lead generation, courtesy calling and cross selling of asset and liability products

Key skills and requirements:

Excellent interpersonal, oral and written communication skills
Understanding value prepositions in retail market segments
Good marketing skills and a general knowledge of sales techniques.
Proficient in the use of computers and software such as MS Word, MS Excel, MS Outlook, and MS PowerPoint.

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Education and professional training

Bachelor’s degree in Business Studies, Business Administration, Business Management, Commerce, Finance, Accountancy, Banking, or any related field.
At least 5 years of work experience in selling deposit and loan products in a bank or other financial institution

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