SupplyMaster has a new job vacancy. They are looking to hire a motivated and customer-oriented individual as an E-commerce customer support associate.
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Job Description
Roles and Responsibilities
- Ensure accurate and timely confirmation of customer orders through various communication channels, such as email or phone. Verify order details, including product selection, quantity, pricing, and delivery information, to ensure accuracy and resolve any discrepancies.
- Collaborate with the operations team to facilitate the smooth processing of customer orders. Assist in coordinating order fulfillment, including inventory management, packaging, and shipping.
- Respond to customer inquiries and provide accurate and timely assistance via email, live chat, and phone calls.
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- Assist customers with order placement, product inquiries, tracking information, and returns/exchanges
- Resolve customer complaints and concerns with empathy and professionalism, ensuring complete customer satisfaction
- Collaborate with other team members and departments to address customer issues and provide comprehensive solutions
- Maintain detailed and accurate records of customer interactions and transactions
- Stay up-to-date with product knowledge and changes in company policies or procedures
- Continuously strive to improve customer support processes and contribute to team goals
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Required Skills or Experience
- Bachelor’s degree or equivalent (fresh graduates are encouraged to apply)
- Must be a resident of Lakeside estate or its immediate environs: To ensure convenient commuting and availability for work, applicants must reside in or around Lakeside estate, Ashaley Botwe, Madina, Adenta, etc.
- Excellent written and verbal communication skills
- Strong problem-solving and analytical abilities
- Customer-focused mindset with a passion for delivering outstanding service
- Ability to work independently as well as in a team environment
- Proficiency in using computers and basic software applications
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BENEFITS
- Competitive salary package with opportunities for growth and advancement
- Friendly and collaborative work environment with a diverse team
- Health insurance and other benefits as per company policies
- Regular performance evaluations and feedback to support your professional development
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How To Apply For The New Job Vacancy At SupplyMaster
If you are a motivated and customer-oriented individual who is eager to launch your career in e-commerce customer support, we invite you to submit your application.
Please send your resume and a brief cover letter explaining why you believe you are the right fit for this role to hello@supplymaster.store We thank all applicants for their interest, but only qualified candidates will be contacted for an interview.
Must be a resident of Lakeside estate or its immediate environs: To ensure convenient commuting and availability for work, applicants must reside in or around Lakeside estate, Ashaley Botwe, Madina, Adenta, etc.
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