Latest Job Vacancy At BRAC Ghana Savings and Loans Ltd.

BRAC is an award-winning international non-governmental development organisation, with the vision of a world free from all forms of exploitation and discrimination, where everyone has the opportunity to realise their potential. BRAC is a leader in developing and implementing costeffective, evidence-based programmes to assist poor and disadvantaged communities in lowincome countries, including in conflict-prone and post-disaster settings. It is an organisation of and for the people of the Global South, pioneering new development and social enterprise approaches to equip communities to achieve prosperity. As well as being the world’s biggest NGO by number of staff and people directly reached, BRAC has regularly been ranked the number one NGO in the world by the Geneva-based NGO Advisor, an independent organisation committed to highlighting innovation, impact and governance in the non-profit sector. BRAC retained the top
spot in 2020 among the top 500 NGOs for the fifth consecutive year.

BRAC Ghana Savings and Loans Ltd. has a new job vacancy. BRAC International is seeking applications from competent, dynamic and self-motivated individuals to fill the following position of a Digital Transformation Officer.

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Job Description

Purpose

To assist country DTM in managing trainings, vendors, channels, staff/customer engagements and literacy programmes related to the Digital Field Application and other Digital Financial Services to be  provided.

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Major Responsibilities

• Collaborate with cross-functional teams to deploy digital field applications.
• Ensure the seamless integration of these applications into the existing workflow.
• Troubleshoot technical issues and provide timely resolutions.
• Monitor and optimize mobile payment processes for efficiency and effectiveness.
• Execute change management strategies to facilitate a smooth transition to digital processes.
• Create comprehensive training programs for both staff and customers.
• Conduct training sessions, workshops, and webinars to ensure users are proficient in digital tools.
• Identify potential resistance to change and develop mitigation plans.
• Provide ongoing support to users, addressing queries and concerns promptly.
• Gather user feedback and collaborate with the development team for continuous improvement.
• Provide ongoing support to users, addressing queries and concerns promptly.
• Gather user feedback and collaborate with the development team for continuous improvement.

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Safeguarding responsibilities:

• Establish a safeguarding culture across all level of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Major Challenges

• New Technology/Process and Change Management

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Key Performance Indicators (KPI’s)

• Percentage increase in digital transactions.
• Reduction in operational errors related to digital tools.
• Customer satisfaction scores related to digital services.
• Completion rate of staff training programs.
• Adoption rate of mobile payment solutions.
• Timely implementation of digital projects.

Required Skills or Experience

SPECIFIC EDUCATIONAL QUALIFICATION

• Degree / Major Digital Transformation

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PROFESSIONAL DEGREE / CERTIFICATION

• Certificate/Postgraduate Degree in Development Finance/Digital Financial Services will be an added advantage

EXPERIENCE (Including sector/industry)

• Knowledge of the Digital Financial Services Directive of the Bank of Ghana
• Experience in payments in field applications
• Knowledge in application Microsoft Word, Microsoft Excel.

KNOWLEDGE , SKILLS  & COMPETENCIES

• Computer knowledge on MS World, MS Excel and Internet
• Effective communication skills. Writing and reporting skills in English
• Data management analysis

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