Digital App Sales Support At Fidelity Bank

The services of a new Digital App Sales Support is needed at Fidelity Bank. A Bachelor’s degree holder is needed to occupy this full time job opportunity.

Job Purpose

Responsible for providing sales support to frontline Sales teams within the branches to drive growth in signups and utilization of the digital Platform solutions (i.e. Mobile App, WhatsApp Banking, USSD, Retail Internet Banking). The job owner shall also be responsible for the resolution of branch issues relating to the digital Apps and Fintech Partnerships. The officer will report directly to the Manager, Digital Apps.

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Knowledge, Skills & Experience Required

Experience

Previous experience in Digital sales is preferred.
Excellent communication and interpersonal skills to effectively interact with Team members and customers.
Strong organizational and multitasking abilities to manage a diverse branch network.
Proficiency in using technology, including POS devices, mobile applications, and Microsoft Office applications.
Knowledge of financial services, banking operations, and regulatory compliance is advantageous.
Ability to work independently, take initiatives, and adapt to a fast-paced environment.

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Technical Skills

Understanding of various dynamics of app and web digital platforms (Apps, Online Banking, USSD, etc.).
Ability to operate some financial Instruments including POS devices and willing to learn.
Ability to use web and app platforms and offer first level support to merchants and customers when required.
kills in selling digital products to both personal and SME customers.
Proficient in the utilization of Microsoft Office suite (Word, Excel, PowerPoint
Ability to share and transfer knowledge on various products to fellow colleagues.
Basic understanding of standard operational processes for customer and merchant engagements.

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