Branch Sales & Services Manager - Tarkwa

A Branch Sales & Services Manager is needed at Fidelity Bank’s Tarkwa Branch at Maame Afua Friday’s Building.

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Job Purpose:

To manage, supervise, and be responsible for all branch staff and branch activities which spans sales, service and controls.
On the sales side, the branch manager’s scope would include the activities of Agent Network Officers of Agency Banking, Business Development Officers of the Inclusive Banking segment, as well as Personal banking Relationship officers.
On the controls front, the Branch Manager would be fully responsible for all activities that relate to the Branch Operations Manager’s desk.
On the service front, the Branch manager is fully responsible for the service expectation from each staff, as well as the general service standard of the branch as a whole. These activities are expected to be managed within the Bank’s policies and guidelines.
To ensure the branch delivers reliable, quality, and timely services to clients including clients of Inclusive and Agency Banking at minimal cost, grow branch and segment revenue, whilst delivering Branch sales targets and maximizing customer service standards.

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At least 7 years working experience in Sales and Relationship Management, including banking Operations, specifically in Branch Operations
Knowledge and experience of the mass market segment, and performance of both Agency and Inclusive banking
Minimum of a first degree/professional qualification from a recognized professional institution
Excellent sales abilities essential for achieving Branch Sales and segment
target
Excellent multicultural awareness and management skills, essentially people person
Detailed working knowledge of bank/branch processes and controls in all core banking activities
Good communication and interpersonal skills
High degree of team building and supervisory skills and abilities

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