IT Trainee At WAPCo - GhnewsbanQ

The service of an IT trainee needed at the WAPCo‘s IT Department in Accra. This is a contract work.

Key Accountabilities:

(1) Support Business Application Systems Within WAPCo

Support technical maintenance and usage support of business application systems.
Install, configure, and maintain PC systems using the tool (MDT).
Monitor system performance and troubleshoot issues.
Install and test upgrades and patches.
Provide Business Application training.

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(2) Technical/Hardware Support

Install and configure computer hardware components.
Perform hardware upgrades and replacements as needed.
Provide support to end-users for hardware, software, and network-related issues, as the key contact person on the Service desk.
Respond to service desk tickets, assign them to the appropriate technical representative and follow up for problem resolution promptly.
(3) Software / Website Support
Support the Application development team in testing and deployment.
Collaborate with other team members on projects.
Assist team in monitoring all business applications and databases to ensure high uptime and quick resolution of problems.
Assist team in maintaining records on downtime of applications and databases.
Assist team in monitoring and reporting resource utilization. (Memory, CPU, Storage).

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Read on:

Bachelor’s degree in computer science or computer engineering, Electrical and Electronics
Engineering, IT or a related field. Minimum of 1-2 years’ experience including completing national service.
Knowledge of basic networking concepts.
Understanding of database management systems and IT Operations.
Ability to analyze and troubleshoot technical issues.
Logical thinking and problem-solving skills are essential.

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