New Job Opening at InvestCorp Ghana

A new job opening is currently available at InvestCorp Ghana.The reputable company is seeking to employ a Lead Marketing and Client Services

Marketing / Branding

Overall responsibility for branding, setting-up and coordinating client and stakeholder events on behalf of the firm i.e. AGMs, Webinars, Seminars etc.
Overall responsibility for corporate identity and brand management
Develop marketing strategy in line with the company’s objectives
Develop and implement promotional campaigns
Oversee the company’s marketing budget
Provide leadership in the development of strategic partner relationships
Provide monitoring and evaluation report on effectiveness of marketing campaigns at business meetings
Work closely with design and PR firms in successfully implementing all relevant activities

Client Services/Experience

Maintain a regularly updated file of all client information, including complaints and resolution of such complaints
Ensure that the Complaints manual is regularly updated and adheres to regulatory standards
Ensure that the Client Services team and other staff assigned with clients, call their assigned clients regularly and in line with the Firm’s established manuals and directives
Ensure the Client Services team achieve their annual client service/experience survey phone calls target
Ensure the Client Services team members maintain and/or improve turn-around-time for client transactions / engagements