Star Fleet has a new vacancy available. The fleet management firm is looking for a highly organized and proactive Office Administrative Assistant (Driver Onboarding) to oversee the recruitment, onboarding, and compliance of drivers for their ride-hailing company.
The ideal candidate will play a key role in ensuring a smooth and efficient onboarding process, maintaining driver records, and ensuring compliance with company policies and local regulations.
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Key Responsibilities:
- Manage the end-to-end onboarding process for new drivers, ensuring all necessary documents and requirements are met.
- Verify and process driver applications, licenses, and vehicle documentation in line with company and regulatory standards.
- Conduct orientation sessions to familiarize new drivers with company policies, app usage, customer service expectations, and safety protocols.
- Maintain accurate driver records and update databases with relevant information.
- Coordinate training programs and refresher courses for drivers as needed.
- Act as the primary point of contact for driver inquiries, concerns, and support during the onboarding process.
- Ensure compliance with company policies, transport regulations, and legal requirements.
- Work closely with operations, customer support, and HR teams to ensure a seamless driver onboarding experience.
- Identify and implement improvements in the onboarding process to enhance efficiency and driver satisfaction.
- Track and report key onboarding metrics, including application success rates and driver retention.
Qualification Required & Experience
- A Bachelor’s degree or HND in Business Administration, Human Resources, Management, or a related field.
- Minimum of 2 years of experience in administrative management, driver recruitment, or a similar
- role in the transport or ride-hailing industry.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills to engage with drivers effectively.
- Proficiency in Google sheet, Microsoft Office Suite and database management.
- Familiarity with local transport regulations and licensing requirements.
- Experience working with ride-hailing platforms and driver management systems is a plus.
- Ability to work in a fast-paced environment and meet onboarding targets.
Location: Accra
How To Apply For The Job
Interested candidates should send their CV and cover letter to:
ronny.startaxi@gmail.com with the subject line “Office Administrative Assistant (Driver Onboarding) Application
Closing Date: 28 February, 2025
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