Enterprise End-User Support/Hardware Engineer is Needed At Reputable Company.
Job title: Enterprise End-User Support, Hardware Engineer
Summary Of Job Purpose For Enterprise End-User Support/Hardware Engineer At Reputable Company
The holder provides a broad range of services to the organization covering traditional desktop support and troubleshooting, hardware and software installation and configuration, phone and mobile devices, video conferencing support, and working with vendors
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Responsibilities
The Job holder shall:
- Provide leadership and guidance to his direct reports
- Assist Team Lead to manage SLAs, licenses and contracts;
- Responsible for analysing business requirements and translating them to hardware and software specifications
- Responsible for incident and problem management for Desktop and End-User computing appliances
- Responsible for assessing impact of new projects or application enhancements on end user devices
- Responsible for the general maintenance of all desktops, laptops, printers, scanners,
telephone handsets, video conferencing hardware and associated software - Contribute to the recommendation and the acquisition of the appropriate technology and other resources to maximize stat productivity
- Maintain an asset inventory of all hardware procured Secure the disposal of decommissioned hardware devices
- Service and maintain all hardware devices
- Responsible for the deployment or delivery of end-user desktop and peripheral devices
- Contribute to the formulation long-term technical and strategie directions as it relates to IT functions and services.
- Responsible for managing and analysing operational metrics/KPIs, review customer feedback to ensure quality and operational efficiency, and implement proactive remedial actions.
- Assist with vendor relationship management
- Any other duties that may he assigned within the context of the job role from time to time
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Qualifications
- Minimum of First Degree in ICT/Bsc Computer Science/Bsc Computer Engineering or related field from a recognized institution
- Must have relevant professional certification
Experience
- Must have a minimum of five (5) years’ work experience with at least three (3) years’ experience in a similar role.
- Experience with deploying and administering cloud services or collaboration with
- Cloud Service Providers is highly desire
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Specific Skills
- Knowledgeable in computer hardware
- Good hardware troubleshooting skills
knowledgeable in managing IT related risks to ensure confidentiality, integrity and
availability of information as well as developing - In-depth knowledge of information security especially data encryption, anti-virus and end-point detection and response solutions
- Excellent troubleshooting and monitoring skills
- Ability to manage time effectively while setting the tone of the team through effective leadership,
- Excellent communication skills/Interpersonal skills (leadership, effective listening, conflict management etc.
- Excellent presentation and report writing skills
- Ability to perform root cause analysis
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- Effective team player with the ability to work independently
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HOW to Apply For Enterprise End-User Support/Hardware Engineer At Reputable Company
Interested Applicants should please send their Application Letters and
CVs to: careers.diversity@gmail.com
Closing Date: 18th July, 2029
