Career Opportunity At Old Mutual

There is a new Career Opportunity At Old Mutual. The company is looking for a Retention Team Lead. The successful candidate in this role will effectively lead and motivate the client retention team to ensure performance targets are achieved in line with Old Mutual Ghana’s strategy, business plan, values and culture. The incumbent is individually accountable for achieving results through own efforts and efforts of others

Duties:

Provide telephonic and face to face service to customers and intermediaries.

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Implement plans that will contribute to maximum client satisfaction and ensure continued profitability and business growth.
Actively manage and report on the achievement of business unit targets
Adheres to business, process and compliance rules.
Develops, coaches and manages performance of staff.
Demonstrate an excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to customers.
Perform proactive activities designed to retain customers including but not limited to contacting clients to advise them of unsuccessful premium collection and various campaigns to be introduced to drive retention.
Maintain and build client relationships with all relevant business stakeholders.

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Requirements:

Skills, Qualifications and Experience required

Bachelor’s Degree (in sales, marketing, business or related field) from an accredited University
Confident with the MS Office Suite with strong excel skills
3+ years experience in a similar role is preferred
Excellent interpersonal and communication skills
Strong conflict resolution skills
Outstanding customer service abilities

Competencies