There is a job vacancy for the position of Associate Manager (Service Delivery) At Sutherland.
Job Description
- In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. This role is key to caring for employees’ safety and well-being and ensuring that they have the support and resources needed to execute the responsibilities of their roles.
- Daily management of content moderation operations, SLAs and Quality
- Recruit, train, coach and manage a team of content moderators
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- Communicate content safety guidelines and best practices to moderation team
- Responsible for developing a culture within the team in which mental health and wellbeing is considered as important as program performance and quality
- Liaise with the Wellness Coach to ensure team members’ well being
- High affinity and cultural awareness of political/social situation in relevant market/region
- Work closely with SME and senior team members to ensure quality and timeliness is maintained
- Frequently review social mediato provide input to develop, maintain
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Qualifications:
- Great communication and interpersonal interaction skills.
- Attention to detail is essential to ensure the quality of work execution
- Ability to work in multiple tools/web browser windows simultaneously – People leadership and good relationship skills
- Ability to coach and guide team members and colleagues
- Resilience and positive mindset, good self-awareness and awareness of signs of stress with others
- Strong metric management skills
- People management skills
- Strong read and write skills in English is a must
- Ability of reason and analytical skills in diverse situations
- Awareness of current events with great sense of social issues
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