Branch Sales & Service Manager Pool

A Branch Sales & Service Manager Pool is needed at Fidelity. This reputable banking institution is offering this full time opportunities bachelor’s degree graduates.

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Key Result Areas:

To maximize profit and to supervise the operations of the Branch in conformity with the bank’s operational manual and standards
To deliver sales and revenue targets of the Branch including review targets of Agent Network Officers and Business Development Mangers of the mass market segments

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To provide assurance to the branch operations team in ensuring controls and procedures are fully followed, in order to help drive quality service delivery in the branch
To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
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Knowledge, Skills & Experience Required

At least 7 years working experience in Sales and Relationship Management, including banking Operations, specifically in Branch Operations
Knowledge and experience of the mass market segment, and performance of both Agency and Inclusive banking
Minimum of a first degree/professional qualification from a recognized professional institution
Excellent sales abilities essential for achieving Branch Sales and segment
target

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Excellent multicultural awareness and management skills, essentially people person
Detailed working knowledge of bank/branch processes and controls in all core banking activities
Good communication and interpersonal skills
High degree of team building and supervisory skills and abilities

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