Premier Bet is looking for excellent customer-driven personnel to join their team as call center agent.
Job Description
Job Purpose
We are looking for excellent customer-driven personnel to join our online team. The Successful candidate will take calls from customers to answer questions and address any customer’s concerns.
The applicant will be responsible for all inbound and outbound calls to and from customers, listening to customers’ needs and issues and providing a helpful solution to their problems.
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Job Description
- Ensure all calls are answered promptly and in a timely manner.
- Attend to all customer complaints.
- Resolving all complaints within a stipulated time.
- Provide the day-to-day complaints file from customers to the head of the department.
- Ensure adherence to established attendance schedules.
- Answering all inbound promptly and accurately to current and potential customers.
- Making outbound calls to customers.
- Answering all customers’ enquiries and queries.
- Assist customers to resolve all depending issues within a time frame.
- Directing calls from outlets to the appropriate departments
- Handling all customer complaints to departments.
- Following the organization’s communication script
- Keep records of all conversations in our call Centre database in a comprehensive way.
- Build a strong relationship with customers.
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Required Skills or Experience
Educational & Professional
- Diploma or HND in Secretaryship and Management or Degree or equivalent in Business Administration or Certificate in Customer Service or relevant discipline.
- Certification in Customer Service seminars.
Experience Requirements
- Minimum two (2) year in same field.
- S/he should be fluent in the English Language, and able to express oneself.
- Must have a good track record of excellent performance and good behaviour
Salary: GHS 900.00
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Knowledge and Skills Requirement
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- Proficient in MS Office (esp. PowerPoint); e-learning software is an asset
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- Excellent communication skills including verbal proper grammar.
- Good multi-tasking skills.
- Ability to work with others in a close manner.
- Certification in customer service is a plus.
- Has Sports Knowledge
- Experience in dealing with the public.
- Ability to deliver work on tight deadlines
- Ability to take minutes and notes from potential customers.
- Strong attention to detail.
- Good relationship builder.
- Strong team player.
- Service-oriented with excellent interpersonal skills.
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How To Apply For The Call Center Agent Position At Premier Bet
Applications, together with a detailed CV and the relevant proof of qualifications should be addressed to the
Hiring Manager,
Solidere Ghana Limited,
P.O.Box3952 GP,
Farrar Avenue-Adabraka,
Accra-Ghana.
- Please submit all relevant documents to the e-mail address below solidere.ghana.hr@gmail.com
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