Rock City Hotel is excited to invite your applications for a new career opening. Rock City Hotel is seeking an experienced Head of Rooms to oversee the guest accommodations department.
Job Description
Direct Report to: Executive Housekeeper
Job Summary:
The Head of Rooms will be responsible for ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency within the rooms division.
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Technical Competence/Responsibilities:
- Oversee the day-to-day operations of the rooms division.
- Monitor room availability and coordinate with other departments.
- Conduct regular inspections to ensure cleanliness and adherence to standards.
- Address guest concerns promptly and professionally.
- Lead and motivate the housekeeping and front desk teams.
- Conduct training sessions for staff development.
- Manage room inventory and optimize occupancy levels.
- Coordinate with reservations for effective room allocation.
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Managerial Competencies/Responsibilities:
- Inspire and guide the rooms division team.
- Conduct performance reviews and recognize achievements.
- Contribute to budget planning for the rooms division.
- Monitor and control expenses within the allocated budget.
- Identify opportunities for process improvement.
- Implement strategies to enhance guest experiences.
Personality Competence/Responsibilities:
- Communicate effectively with staff and guests.
- Handle guest inquiries and concerns professionally.
- Analyze challenges and implement timely solutions.
- Ensure a positive guest experience even in unexpected situations.
Other Responsibilities:
- Undertake any other responsibilities as may be assigned by the hotel management.
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Required Skills or Experience
Qualification
- A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
- Extensive experience in hotel management with a focus on guest accommodations, including a minimum of 8 years in a supervisory or managerial role.
- Proven leadership capabilities, with the ability to inspire and manage a team to deliver exceptional service.
- Strong commitment to ensuring a high standard of cleanliness, comfort, and guest satisfaction within the rooms division.
- Excellent communication and interpersonal skills to liaise effectively with staff, guests, and other hotel departments.
- Demonstrated ability to address and resolve challenges related to guest accommodations and operational efficiency.
- Exceptional organizational skills to manage room inventory, coordinate with other departments, and optimize occupancy levels.
- Familiarity with hotel management software, reservation systems, and other tools relevant to the rooms division.
- Willingness to adapt to a dynamic work environment, including irregular shifts, weekends, and holidays.
- High standards of professionalism, integrity, and a commitment to upholding the values of Rock City Hotel.
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How To Apply: Head of Rooms
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and qualifications to hr@rockcityhotelgh.com
Application deadline: 14th May, 2024
