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The position of client care officer is currently available at Trust Holdings Limited.
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Job Description
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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Qualification Required & Experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- HND or degree
Location: Adabraka, Accra
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How To Apply: Client Care Officer at Trust Holdings Limited
All C.V.s should be sent via: trustholdings42@gmail.com indicating the position as the subject of the e-mail
Closing Date: 13 November, 2023
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