Glico Healthcare is seeking to hire a Client Relations Officer.
Purpose of Job
To build and foster positive relationships with clients, address their needs, and ensure their satisfaction, ultimately enhancing the organization’s reputation and client loyalty.
For the most recent job opening, click here.
Responsibilities
- Building and maintaining strong relationships with clients by actively listening to their needs, addressing inquiries, and ensuring their concerns are resolved effectively.
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- Providing exceptional support and assistance to clients, whether through phone calls, emails, or in-person interactions, to ensure a positive customer experience.
- Handling client complaints and concerns in a timely and efficient manner, working to find suitable solutions that meet the client’s needs.
- Gathering client feedback and insights to help improve products, services, and the overall client experience, and conveying this feedback to relevant departments.
- Collaborating with internal teams to meet client expectations, ensuring clients are informed about company offerings, and identifying opportunities for upselling or cross-selling when appropriate.
Education/Experience
Education:
A bachelor’s degree from a credible university in a relevant field such as business administration, marketing, or communications is preferred.
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Experience:
- 2 to 3 years working experience, preferably in a Client Relations/ Relationship Management role
- Experience in customer service.
- Excellent verbal and written communication skills for interacting with clients effectively and conveying information clearly.
- Strong analytical and problem-solving skills to resolve client issues and provide suitable solutions.
- Experience in handling client complaints and conflicts for addressing issues promptly.
- Adaptability and flexibility in responding to varying requirements.
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How To Apply: Client Relations Officers at Glico Healthcare
Interested candidates should send their applications to info@glicohealth.com by Monday, 20th November 2023.
About
GLICO HEALTHCARE, a subsidiary of GLICO GROUP, has a nationwide network of close to 800 service providers and a partnership with the Ghana Canada Medical Centre to offer the best of health services. It currently provides five key products for the insurable public namely: GLICO Heath Plan; GLICO Top-up Plan; GLICO Tourist Health Plan; GLICO Students Health Plan and Emergency Plan to offer all equanimity and comfort.
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