Are you looking for a new challenge in a dynamic and multicultural environment? Do you have a proven experience in this field? Do you want to contribute to a committed group, seeking to have a positive and sustainable impact? Advans Ghana, a leading MFI, has the position you are looking for.
Advans Ghana is seeking to hire a Client Relationship Officer to join its dynamic team.
Candidates from Kumasi, Sunyani, and Techiman are strongly advised to apply.
For the most recent job opening, click here.
What will your role be?
Reporting to the Branch Manager/ Team Leader /Deputy Branch Manager, The Client Relationship Officer is responsible for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan and deposit portfolio. He/she will also be responsible for developing the savings and deposits portfolio for the target groups.
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MAIN RESPONSIBILITIES
- Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with his/her colleagues and other staff of the institution.
- Introduce Advans Ghana products and services to the target population.
- Follow up the prospects by regular contact with the identified potential clients
- Propose new products and services to his/her current clients.
- Identify clients’ needs and propose new products/services to the management.
- Encourage clients to open deposit accounts and meet targets.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other aspects of customer service.
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2. Loan Activities
- Assist the clients with loan applications.
- Conduct loan appraisal and collect detailed information (personal, business, guaranties) on the field.
- Present the loan request to the loan committee.
- Organize recovery actions in case of late repayment.
- Maintain regular contact with clients by organizing visits to the field.
- Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women.
3. Administrative Activities
- Keep complete and detailed documentation on each client.
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4. Organization and Control
- Prepare a weekly plan with expected tasks and visits to be done.
- Share information and best practices with staff.
- Report all the issues related to the job to the immediate supervisor.
- Analyze the client portfolio by using operational reports.
GENERIC ACTIVITIES
- Prospection, client/guarantor visits, loan disbursement, recovery
CHALLENGES
- Dealing with difficult clients
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Required Skills or Experience
- At least an HND, Bachelor’s Degree, and Other Professional qualifications.
- A minimum of one (1) year of working experience (National Service inclusive).
- Good mathematical ability, market appraisal skills, and knowledge of accounting.
- Practical knowledge of micro/small businesses and the market environment is an advantage
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Performance Criteria
The Client Relationship Assistant shall demonstrate:
- Ability to meet objectives (quantitative and qualitative) determined by the operations department and branch manager.
- Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
- Ability to respect policies and procedures.
- Ability to manage the information by using the MIS and keeping records in client files.
- Good communication skills.
- Good drive for initiatives.
- Ability to deliver clear, transparent, and accurate information to clients.
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
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- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language.
- Ability to manage the information by using the MIS and keeping records in the client files.
- Ability to become a key stakeholder in the intervention zone.
- Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language.
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How To Apply: Client Relationship Officer at Advans Ghana
Apply now: https://advans.aragon-erh.com/mobility_portal/index/GHA
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