Here is the new job opening for Customer Service Officer (Call Centre Agent) At VisionFund Ghana.
Read Also: New Job Opening At Puma Energy
Job Description
Purpose
The Customer Service Officer will be assisting in ensuring that service delivery standards of the Institution are met by all staff. He/she will serve as link between VisionFund Ghana and its clients through frequent interactions in relation to satisfaction with institutional policies, processes and procedures and overall product and service delivery.
Key Responsibilities
- Make outbound calls to clients on daily basis in Dagbani, Dagare, Hausa Twi and English.
[the_ad id=”2914″]
- Disseminate products/services information to clients in Dagbani, Dagare, Hausa Twi and English
- Receive and respond timely to all product and service enquiries over phone or by walk in clients in required language
- Keep records on all enquiries and follow up on customer calls where required to ensure it translates to desired result
- Handle and resolve clients’ complaints regarding products/services within the stipulated time.
- Work with branch teams to record and resolve completely all complaints within the stipulated time
- Call clients who have been disbursed within the month/beginning of each loan cycle and ascertain their satisfaction and experience for product and service delivery improvement
[the_ad id=”2914″]
Required Skills or Experience
- Qualified applicants must be able to speak and understand Dagbani, Dagare, Hausa Twi and English.
- HND Marketing or a good first degree in any discipline especially Marketing
- Candidate should have completed National Service.
- Computer literate and well-versed in Microsoft Office Suite.
- A practising Christian
- How To Apply For A Job : Tips for Completing a Job Application to Get an Interview
[the_ad id=”2914″]
Recommended:
Fresh Job Opening At Baker Hughes
Job Vacancy for Marketing and Customer Solution Lead At Epiroc
How To Apply For The Customer Service Officer (Call Centre Agent) Position At VisionFund Ghana
- Interested candidates must reside or be willing to live in the location.
- Only Shortlisted Candidates would be contacted
Company Profile
VisionFund Ghana is a subsidiary of VisionFund International, the parent company of a network of 28 microfinance institutions operating in Africa, Asia, Latin America, and Eastern Europe. VisionFund International is a wholly owned subsidiary of World Vision International, a Christian relief, development and advocacy organization. Working together, we provide the foundation for local economies to flourish in healthy and safe communities.
[the_ad id=”2914″]
