VAO Beauty Limited is looking for a customer service representative. VAO Beauty Limited is seeking individual skills in helping customers with complaints and questions, giving customers information about products, taking orders, Process orders, preparing correspondences and ensuring customer satisfaction.
Job Description
Responsibility & Duties
- Solve customers needs
- Resolve products and service issues and provide technical assistance to customers.
- Engage with customers about special products and upsell products.
- provide quick, accurate, and comprehensive responses to customers and answer questions about company’s products, take orders and process orders.
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- Provide proactive customer outreach
- collect and analyze customer feedback
- Track customer service KPI and Metrics
- Response to customers calls and follow up on customers.
- Handles Product returns and exchanges.
- Create and maintain product to customers- relationship.
- Build business to customer relationship and maintain sales margin.
- Meet targeted objective and maintain targeted sales margin.
- Package products and ensure products delivery.
- Manage products and keep inventory.
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Required Skills or Experience
Key Competency Required
- Relevant work experience in customer service, customer relations, Marketing and sales.
- Degree/Diploma/HND/Cert in Marketing, communication, Business administration, Business studies, social studies, public relation.
- Target oriented
- Experience in data collection and analysis
- Background experience in Marketing, Communication, influencing and sales.
- Ability to persuade strategically.
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Commencement Date
- This position is appointed for immediate commencement. Salary and benefits will be discussed at the interview.
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How To Apply For The Customer Service Representative Position At VAO Beauty Limited
Application Process
Applications will be considered as they are received. Applicants selected for interview will receive notice.
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Interested Applicants please apply via LinkedIn or send the following information to vaobeautyghana@gmail.com.
- One page cover letter that state why the job interest you and including relevant experience.
- Resume/CV (including references).
- copy of degree/HND/diploma.
- One photograph.
Application Deadline: 14th July, 2023
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