LeadSimple Inc is searching for an experienced and passionate Customer Support Representative to join its success team. If you have a passion for providing excellent customer support services, this job opening is for you.
LeadSimple Inc started in 2013 as a lead generation company and discovered property managers had terrible response times and weren’t following up with leads. From there, LeadSimple was founded and grew from a very small feature set to the powerful CRM + Workflow solution it is today.
Note
- Do not provide your bank account or credit card details when applying for jobs.
- You should never pay when applying for jobs.
Position: Customer Support Rep
Salary: Every attractive
Location: Remote
Job Schedule: Full time
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About the Role
The Customer Support Rep will assist when customers have questions about LeadSimple products, services or are experiencing issues. The focus is on how the customer is interacting with the product to improve full adoption and deliver a customer experience that aligns with our customer obsession vision.
Responsibilities
- Track and Surface Customer Requests and Feedback – Tracks customer requests and effectively communicates the details to the engineering team to complete the request.
- Evaluate Client Tickets and Delegate to Applicable Team – Demonstrates clear knowledge of what LeadSimple can and can’t do. Takes client requests, creates tickets, evaluates, then passes to the appropriate internal department.
- Maintains a High Degree of Customer Satisfaction – Measured by promoter scores, response time, and ticket ratings.
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- Provide Consolidated Client Feedback – Recommend service and product enhancement to improve the sales potential and customer satisfaction. Minimum of 3-5 actionable insights and changes per quarter gleaned from client interaction.
- Maintains Educational Resources – Continuously update educational resources including training documentation, training courses, & videos.
- Facilitate Video/Phone Calls with Clients – Able to facilitate video/phone calls with clients at any time during working hours.
- Participate in Weekly Team Meetings – Participate in and provide value to the team meetings every week.
- Maintain Metrics – Meet or exceed CSAT score, response time, & ticket rating goals set on a quarterly basis.
- Develop Skills Necessary to Manage Future Client Implementation Projects – Seeks out information and knowledge for future plans to effectively manage capacity to handle a pipeline of 8-10 proposals per month.
- Build Custom Solutions – Consult with customers and build custom solutions based on their needs.
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Requirements
- Embrace learning new technology
- Learn fast
- Good communication skills
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- [0+ Experience in…]
- Have B2B SaaS experience (preferred)
Location Requirements
- Due to our core business hours, applicants must be located between -8 GMT to +2 GMT (Americas, Africa, and Western Europe)
- LeadSimple is not accepting applications in California, Colorado, or New York at this time.
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Benefits
- Work from home
- Company holidays
- Paid time off
- Monthly health allowance
- Yearly vacation allowance
- Work with smart and hard-working team
- Flexible schedule
- Learning & Development programs
Supported time zones
EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), CVT (UTC -1), WAT (UTC +1), SAST (UTC +2), EAT (UTC +3)
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How to Apply: Customer Support Representative (Remote) at LeadSimple Inc
The application is completely done online. Interested candidates should CLICK HERE to visit the official webpage and submit his/her application.
Note
- Do not provide your bank account or credit card details when applying for jobs.
- You should never pay when applying for jobs.
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