Customer Support & Social Media Associate at Supply Masters

Supply Master Ghana is at the forefront of digital innovation in Ghana, dedicated to transforming how brands connect with consumers. As a trailblazer in the ecommerce realm, we prioritize excellence and innovation in all aspects of our operations.

Job Description

Supply Master Ghana is looking for a Customer Support & Social Media Associate to maintain positive customer experiences across various online platforms.

Location: Lakeside Estate, Accra, Ghana
Job Type: Full Time, Entry Level
Salary: GHS 4,000 – 5000 Monthly
Positions Available: 1
Preferred Candidate: Female & Fresh graduates

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Job Overview:

As an E-commerce Customer Support & Social Media Associate, you’ll play a crucial role in maintaining positive customer experiences across various online platforms. This position requires a blend of excellent communication skills, problem-solving abilities, and a deep understanding of social media engagement.

Roles and Responsibilities

Customer Support

Ensure accurate and timely confirmation of customer orders through various communication channels, such as email or phone. Verify order details, including product selection, quantity, pricing, and delivery information, to ensure accuracy and resolve any discrepancies.
Collaborate with the operations team to facilitate the smooth processing of customer orders. Assist in coordinating order fulfillment, including inventory management, packaging, and shipping.
Respond to customer inquiries and provide accurate and timely assistance via email, live chat, and phone calls
Assist customers with order placement, product inquiries, tracking information, and returns/exchanges
Resolve customer complaints and concerns with empathy and professionalism, ensuring complete customer satisfaction
Collaborate with other team members and departments to address customer issues and provide comprehensive solutions
Maintain detailed and accurate records of customer interactions and transactions
Stay up-to-date with product knowledge and changes in company policies or procedures
Continuously strive to improve customer support processes and contribute to team goals

Recommended:

Social Media

Monitor and engage with customers on social media platforms, including Facebook, Instagram, Twitter, TikTok and LinkedIn.
Create engaging content for social media posts, including product highlights, promotions, and customer testimonials.
Collaborate with the marketing team to develop and execute social media campaigns to increase brand awareness and drive sales.
Developing and executing social media campaigns and promotions to support marketing initiatives

Required Skills or Experience

Location Requirement: Applicants should be residents of or situated near Lakeside Estate, Ashaley Botwe, Madina, Adenta, Legon, and surrounding areas to facilitate easy commuting and availability for work
Bachelor’s degree in marketing, communications, business, or a related field preferred.
Prior experience in customer support.
Strong written and verbal communication skills, with a friendly and professional demeanor.
Proficiency in using social media platforms for business purposes, including content creation and community management.
A creative mindset with a passion for engaging with customers and building brand loyalty.

How To Apply for the Customer Support & Social Media Associate at Supply Masters

Prospective applicants are encouraged to send their Resume and Cover Letter to hello@supplymaster.store, detailing their pertinent experience and qualifications for the position.