Are you looking for a new challenge in a dynamic and multicultural environment? Do you have a proven experience in this field? Do you want to contribute to a committed group, seeking to have a positive and sustainable impact? Advans Ghana, a leading MFI, has the position you are looking for.
Advans Ghana is seeking a Digital Channels Officer to join its dynamic and multicultural environment.
The position is a permanent role and is based in our Head Office- Accra.
For the most recent job opening, click here.
[the_ad id=”2914″]
What will your role be?
You will work within the Business Development Department to:
Contribute to the definition of the Digital Channels, Strategy, and action plan of the Channels managed by the Digital Banking Unit, in line with the strategic orientation of the institution [Mobile Application, Mobile Banking, USSD Banking, Internet Banking, WhatsApp, Agency Banking, Cashless Branches, Field Tellers]
You shall be responsible for the Launch and Optimization of Channel(s) assigned to you.
See Also: List of Universities in USA That Accept HND Transcript
MAIN RESPONSIBILITIES
- Ensure customer needs are considered at the key stages of the project.
- Produce business requirements and business cases for new digital channels.
- Coordinate various internal stakeholders (Marketing, Sales & Distribution, IT, Risk…) and external stakeholders (ex: partners, technical solution providers)
[the_ad id=”2914″]
- Lead the production and validation of new and reviewed procedures related to new distribution Channels.
- Lead the process of approval by the Bank of Ghana of new digital channels and products in collaboration with other internal and external stakeholders.
- Implement Digital Channels project methodology aligned with internal guidelines and be responsible for project planning & budget of the projects/channels assigned.
- Support the roll-out of the Digital Channels and products together with relevant stakeholders (including Communication, Training Sales…) and define an implementation plan to support the clients in adopting the new channels/products.
- Ensure that once launched, the analysis of performance, issue recommendations/action plans, and management report.
- Monitor, analyze data & provide insights on the performance of the Digital Channels/Products, to be shared with key stakeholders in terms of:
- Active Users, Transactions, Revenues, Impacts on Deposits and Loans, Technical Performance, and Customer Satisfaction.
- Quality of customer experience across channels, including underlying processes.
- Business performance and profitability of Digital Channels/Products
[the_ad id=”2914″]
- Ensure the continuous improvement, in terms of user experience, of the channel(s) assigned to her/him.
- Set up a market watch: Competition, Market Trends, Regulation, etc…
- Identify opportunities in terms of optimization/adjustments/new digital Channels/Products.
- Provide support to branches & respond to inquiries and issues from customers on Digital Channels and Products.
CHALLENGES
- May be handling multiple projects simultaneously.
- May have to work occasionally in outstation branches (outside Accra)
- May work late hours/weekends to meet deadlines.
[the_ad id=”2914″]
Required Skills or Experience
You have a:
- Bachelor’s degree and demonstrable interest in the financial inclusion and Advans’ missions.
- Minimum 3 years of experience in a fast-paced environment with a proven track record of achievements in the Digital area and Digital Projects
- Strong knowledge of USSD technology, client-facing mobile Apps, and payment systems, including Mobile Money
- Ability to manage projects involving various internal stakeholders (top management, Marketing, Operations, IT, Risk, branch management)
You May Also Like:
Puma Energy Global Graduate Program 2024
Digital Marketing Officer at Advans Ghana
Latest Job Vacancy at Solidere Ghana Limited
Latest Job Vacancy: I.T Officer at PCL Industries Limited
[the_ad id=”2914″]
- Understand the business drivers and complex market environment.
- Demonstrate the ability to remain customer-focused and innovative.
- Ideally an experience within a financial institution (Savings and Loans, Fintech Traditional Bank, microfinance, …) or in a Digital Agency
- Ability to manage negotiations with external stakeholders (business and technical partners)
- Excellent communication skills – written and spoken.
- Demonstrate excellent analysis and synthesis skills.
How To Apply: Digital Channels Officer at Advans Ghana
Apply now: https://advans.aragon-erh.com/mobility_portal/index/GHA
[the_ad id=”2914″]
