Ernest & Young Announces New Job Opportunity. They are looking for a competent IT Support Technician to provide fast and valuable technical assistance on computer systems. You will answer queries on technical issues and offer advice to solve them.
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Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Support and maintenance all office IT/AV facilities in a good condition
- Ensuring onsite/online events run smoothly by providing a single point of contact support for issue management and resolution
- Handling AV to operate, troubleshoot and interact with respective vendors and internal teams
- Accomplish any ad hoc tech support task from the team lead
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Skills and attributes for success:
- Good communication in English
- Good customer service mindset and with Can-Do attitude
- Willing to learn a new thing and embrace change in a dynamic working environment
- Troubleshooting any issues
- Can work independently without supervising
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To qualify for the role, you must have:
- One (1) to Two (2) years of experience working with PC Hardware and Software.
- One (1) to Two (2) years of experience in IT/Customer service experience.
- Industry certifications such as A+, Network+, Security+, MTA, MCSA, MCSE, ITIL, Dell, and VEEAM.
- Minimum of one (1) year of experience with Microsoft Active Directory.
- Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting.
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Ideally, you’ll also have a working knowledge of :
- iOS and Android Support
- MS Office (Word, PowerPoint, Excel, Outlook, Teams)
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