Exams Support At British Council

There is a role of Exams Support at British Council. You will provide effective support for delivery of exams administration and operations in line with Examinations Customer Services Standards and to the satisfaction of customers and clients.

Duties and Responsibilities:

The post holder will be accountable to the Country Operations Manager (COM) and will provide administrative and academic support for exams as agreed with COM (Currently on Cambridge, IELTS, CIPS and provide support during ACCA, and CFA Exams. This may change as necessary).

Assist with venue administration
Logistical support for all products

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Maintains security of customer private details, software and system passwords, and accountable stocks at all times.
Escalates staffing and resource issues in advance of anticipated peaks.
Ensure that parcels for Cambridge Schools and other partner centers are sent to the appropriate partner within three days of receipt or they are called to come for them.
Assist with University Exams administration where necessary.
Renaming of IELTS Speaking test records
Archiving of Life Skills voice samples
Renaming of IELTS for UKVI and Life Skills speaking test videos
Archiving of IELTS for UKVI and Life Skills test day videos
Preparing files/samples for monitoring
Assist with designing seating plans for IELTS

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Supervise Data collection, processing, and management in conformity with UK Data Protection Act and Exams Services Confidentiality standards:

Analyse scorecard for all products
Extract from registration and application forms customer contact details and input them into a spreadsheet for communication with customers when necessary
Process customer mobile phone numbers into SMS format for use in communicating registrations, venue information, and other Exams Services information to customers.
Proactively remind customers to fill out feedback forms and ensure that feedback forms are available all the time for this purpose.
Ensure that the Confidential Materials Room is tidy and orderly at all times
Assist in the despatch of exam materials and appropriate bodies.

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Self-development

Participate in training as may be required from time to time.
Take responsibility for updating knowledge on exam boards’ products and rules and regulations as well as those of BC by studying information on websites and E&E intranet pages; reading email and hardcopy updates.

See: Customer Service and Sales Support

Job requirements:

First degree or equivalent from a recognized university
Experience dealing with customers and inquiries in a service environment.
Knowledge of project planning

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Event Planning and Coordination
Monitoring and Evaluation

Additional Information:

Duration: 12months
Remuneration: Interns will receive a monthly stipend
Contract Type – Locally Engaged
Location – Accra & Kumasi, Ghana
Requirements – All applicants should have a pre-existing legal status to live and work in the country of application.  The British Council will not facilitate/sponsor visa applications and work permits.

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