GLICO Healthcare is seeking to hire an Experience Center Officer.
About the role
To render exceptional customer service and support by handling inbound or outbound calls from clients or prospects, addressing inquiries, resolving issues, and ensuring a positive customer experience at the GLICO Experience Centre.
For the most recent job opening, click here.
Responsibilities
- Answering inbound calls, emails, or chats from customers by addressing inquiries, providing information about products or services, and resolving issues or concerns with a polite and helpful demeanour.
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- Work to resolve problems and issues of complaints promptly and efficiently.
- Provide accurate and informative responses on products.
- Maintain detailed records of customer interactions. That is to document the nature of the call, customer concerns, and the steps taken to resolve issues.
- Identifying opportunities to upsell or cross-sell additional products or services to customers and be able to recommend relevant products that align with the customer’s needs.
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How To Apply: Experience Center Officer at GLICO Healthcare
Interested candidates should send their applications to info@glicohealth.com by Monday, 20th November 2023.
About
GLICO HEALTHCARE, a subsidiary of GLICO GROUP, has a nationwide network of close to 800 service providers and a partnership with the Ghana Canada Medical Centre to offer the best of health services. It currently provides five key products for the insurable public namely: GLICO Heath Plan; GLICO Top-up Plan; GLICO Tourist Health Plan; GLICO Students Health Plan and Emergency Plan to offer all equanimity and comfort.
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