Newmont Ghana is seeking a Field Technology Services Analyst to provide technical support on services relating to operational technology and data systems.
About This Role
- Provide day to day technical support on services relating to operational technology and data systems.
- Onboard technologies, support two-way radio, telemetry, Blast PED system, Cap lamp and fleet management network etc.
- Manage relationships with service providers’ field engineers and operation.
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In This Role You Will
Safety and Regulatory / Policy Compliance
- Adhere to Newmont Regional Occupational Health and Safety policy and procedures.
- Consistently demonstrate and encourage safe work practices.
- Support regulatory and corporate compliance initiatives as they pertain to information and content assets.
- Promote and comply with Newmont goals and values.
Incident Management
- Provide support for infrastructure and fleet management wireless system and remote devices.
- Ensure availability of a two-way radio communication service in our operational areas.
- Provide level 1 and 2 system support for incidents and provide resolution, where appropriate escalate to the supervisor.
- Execute change for field technology services and related equipment.
- Track related technology issues, coordinate resolution, and assist in driving issues to closure.
Request Fulfilment
- Provide support for two-way radio programming requests.
- Configure and activate additional services on two-way radio system, fleet management system, Blast PED, Telemetry and GPS Augmentation.
- Facilitate and if required install and configure onboard equipment requests (such as Jigsaw, Pitram, Fatigue, Collision detection etc.)
Asset Management
- Manage operational technology network and computing assets e.g., jigsaw, pitram, access points etc.)
- Work with service providers to provide timely repair and system maintenance.
- Ensure all necessary safety procedures are followed during technology support.
- Ensure equipment inventory and design documentation are always updated.
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Your Training, Skills & Experience Checklist
Formal Qualification (including Professional Registrations):
- Bachelor of Science degree in Computer Science / Information Technology / Engineering or the equivalent.
Additional Knowledge:
- Understanding of ITIL Cross functional management process.
- Broad knowledge of all technology considerations (performance, scalability, maintainability, deployment, operations, technology infrastructure).
- Knowledge of emerging technologies.
Experience:
- Between 3 to 5 years’ work experience in technical roles including Technology Management.
- Customer relationship experience.
Technical Skills:
- Problem-solving skills.
- Communication (written and verbal) and interpersonal skills.
- Advanced computer literacy skills – MS Office (Word, Excel, PowerPoint, and Outlook).
- Networking and infrastructure skills.
- Advanced planning, organizing and prioritizing skills.
- Assessment skills.
- Incident management skills.
Behavioural Attributes:
- Professional.
- Integrity.
- Confidentiality.
- Reliable.
- Adaptable.
- Continuous learning.
Working Conditions
- The position is located at our Akyem site.
- The incumbent will be required to travel as and when needed.
We understand no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Our business success comes from the accomplishments and well-being of our employees and contractors. Our goal is to build a workplace culture that fosters leaders and allows every person to thrive, contribute, and grow. We are committed to selecting and developing our employees, and to establishing a work environment where everyone can take an active part in reaching our strategic goals while feeling a sense of pride in working at Newmont.
How To Apply: Field Technology Services Analyst at Newmont Ghana
Newmont seeks to recruit, hire, place and promote qualified applicants, meaning applicants who meet the minimum requirements of the position, without regard to personal characteristics such as gender, race, nationality, ethnic, social and indigenous origin, religion or belief, disability, age or sexual orientation or any other characteristic protected by applicable law. As part of our diversity efforts. females are encouraged to apply.
NOTE: Newmont does not ask for or require job applicants to pay money to apply or be considered for employment with the Company.
