Here is a fresh career opportunity at Sunny Group Limited. The reputable company is seeking a Help Desk Officer to join their team
Job Summary
Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Description
Company:
Sunny Group Limited
Category:
Others
Location:
Accra
Job status:
Full-Time
Salary:
GH
Education:
N/A
Experience:
N/A
Job expires:
02 Sep-2024
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Requirements
Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- HND minimum
How To Apply: Fresh Career Opportunity at Sunny Group Limited
All C.V. s should be sent via:
sunnygroup900@gmail.com indicating the position as the subject of the e- mail.
Closing Date: 02 September, 2024
