AT Ghana has an opening for HV Loyalty Manager.
The successful candidate will join our team as a High Value Loyalty Manager in the Marketing department. (S)He will report to the Head of Usage and Retention and will be responsible for developing and executing the HV loyalty program under the AT customer base management framework to drive incremental revenue and customer satisfaction within the HV segment.
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Key Responsibilities
- Responsible for the planning, management and execution of the entire loyalty program of AT.
- Drive incremental and sustained revenues from the HV based on the network.
- Ensure improved customer satisfaction across the HV segment of the subscriber base.
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- Manage the entire CFT responsible for driving customer experience and satisfaction at all AT touch points.
- Ensure AT’ s loyalty programme attains a strong position within the industry.
- Provide detailed reporting and results on HV loyalty programme program.
Qualification Required & Experience
- Bachelor of Economics, Statistics, Mathematics, Engineering or a Business-related field, etc.
- Master’s in business administration, or a related field would be an added advantage.
- 3-5 years of varied experience, 2-3 within Telecom Industry or 2-3 years in Marketing/Commercial Department.
- Experience building and developing channels.
- Excellent planning and organizational skills.
- Strong Analytical, statistical and Presentation skills.
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CORE COMPETENCIES
- Excellent communicator.
- Organized and detail oriented.
- Strong analytical and problem-solving skills.
- Good Team player and ability to manage people.
- Demonstrated experience and success in customer experience or loyalty management.
- Ability to work under pressure and time constraints.
- Proactive, organized and customer-oriented person.
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KPI’s
- HV Base Retention
- Customer Satisfaction
- Strong HV loyalty Programme (At least No. 2 within the industry)
- Sustained and incremental revenue growth within the HV segment.
Location: Accra
How To Apply: HV Loyalty Manager at AT Ghana
Interested and qualified applicants should send their Applications & Curriculum Vitae to:
Kindly indicate the role you are applying for in the email subject.
Closing Date: 07 March, 2024
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