Here is the job opening at Surge Microfinance.The reputable company is looking to employ an Operations Manager
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Purpose of the Job
Reporting to the General Manager, the role oversees operational and credit functions, ensuring smooth operations, efficient credit management, and effective risk mitigation.
Key Responsibilities
- Develop and implement operational policies, procedures, and standards to streamline processes.
- Oversee day-to-day banking operations and customer services.
- Monitor operational KPIs to optimize processes and enhance efficiency.
- Coordinate operational activities with finance to align with business objectives.
- Implement quality control measures for service delivery and customer satisfaction.
- Develop credit policies, guidelines, and procedures compliant with regulatory standards.
- Evaluate creditworthiness, review applications, and set credit limits.
- Manage accounts receivable aging and improve collection efforts.
- Cultivate relationships with customers, banks, and credit agencies.
- Conduct periodic credit reviews and risk assessments.
- Identify and mitigate operational and credit-related risks.
- Establish internal controls and ensure regulatory compliance.
- Assess operational processes for improvement opportunities.
- Collaborate on risk mitigation strategies and contingency plans.
- Supervise and mentor operations and credit teams.
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Qualifications
- Master’s or bachelor’s degree in business administration, finance, or related field.
- Professional certification (e.g., ICA, ACCA, CFA) preferred.
Experience
- Minimum 5 years in operations management, banking, credit analysis, and risk management.
- Leadership experience in supervising teams.
Skills & Competencies
- Strong analytical skills, attention to detail, and data interpretation abilities.
- Excellent communication and interpersonal skills for effective collaboration.
- Knowledge of banking operations, credit management, and regulatory requirements.
- Problem-solving and prioritization skills.
- Initiative, ability to work independently, and under pressure.
- Customer-centric approach and relationship-building skills.
- Strong organizational skills.
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How to Apply:Job Opening at Surge Microfinance
Please use the job title as the subject and email your CV to recruitment@chgroupgh.com
Deadline for submission of application:
· Tuesday 9th July 2024
· (Only shortlisted candidates will be contacted).
