There is a job vacancy for Reservations Agent At Kempinski Hotel Gold Coast City.
The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
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Main Responsibilities
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
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- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.
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Desired Skills and Qualifications
- Professional Certification (Bachelor, University Degree, Hotel School Diploma)
- Opera central systems knowledge
- Ability to work and communicate in a multinational environment:
- English – excellent oral and written skills
- Additional language – beneficial
- Detail orientated
- Good communicator
- Good listening skills
- Demonstrate energy and enthusiasm
- Ability to investigate systems malfunctions or user-input errors
- Ability to work under pressure
- Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MS Excel and PMS, Opera
- People Oriented
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