Here is the most recent PalmPay employment opportunity. They need a senior reconciliation and settlement manager. PalmPay is a pan-African fintech startup that is now active in Nigeria, Ghana, and Kenya, with plans to expand to more markets in 2023.
Job Purpose:
The ideal role holder will be responsible for resolving all issues arising from electronic transactions, performing automated back-office processing such as dispute processing, settlement, reconciliation, and reporting, and engaging aggregators and business partners on improved service delivery.
Responsibilities:
- Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
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- Attend to customer and merchant disputes and ensure prompt resolution.
- Liaise with banks and aggregators on settlement discrepancies.
- Identifying, negotiating, and closing partnership deals on direct product offerings
- Liaising with switching companies and card schemes on settlement issues
- Reconciliation of transactions routed through various payment platforms, including POS.
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution
- ensures timely reconciliation of all transactions done on the terminals.
- Ensure daily validation of transaction postings on the system.
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Specifications And Requirements:
- Creative thinker and problem solver who can resolve issues arising from online transactions in a timely and efficient manner.
- A self-starter and self-motivated person who is able to influence and direct the settlement and reconciliation process.
- Passionate about solving problems and focused on customer experience and outcomes.
Job Requirements:
- A bachelor’s degree or its equivalent
- At least 2 years of experience in the reconciliation and settlement of POS
- At least 4 years of digital financial services or banking industry experience
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- At least 2 years of experience in business development and continuity.
- Experience with electronic payment systems
- In-depth knowledge of payment processing gateways
- Organization and time management skills
- Proficiency in the use of MS Office Suites
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy.
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