Latest Job: Food and Beverage Manager at Rock City Hotel

Rock City Hotel is seeking a food and beverage manager to oversee the day-to-day operations of the food and beverage outlets, banquet facilities, restaurants, and nightclub.

For the most recent job opening, click here

Job Description

• Reporting To: Assistant General Manager (Operations)

Job Summary

The Food and Beverage Manager primarily is responsible for overseeing the day-to-day operations of the Food and Beverage outlets, banquet facilities, restaurants, and nightclub, ensuring that hotel service standards are met and guest expectations are exceeded at the same time assuring the profitability of all units under Food and Beverage department.

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Main Responsibilities

• Implement all company minimum brand standards and also ensure optional brand standards are implemented where appropriate.
• Monitor all operations, especially during peak business periods, and work through the respective leads to make adjustments where necessary.
• Must ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
• Taste and monitor the foods and beverages served throughout the operations, providing feedback where appropriate.
• Coordinates with the Executive Chef for the preparation, presentation, and service of Food and Beverage products to ensure the highest quality at all times.
• Spend time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.

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• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
• Proactively manage costs based on key performance indicators, working through the respective Heads of Department as appropriate.
• Ensure that all company rules, policies, and regulations relating to financial record keeping, money handling, and licensing are adhered to, including the timely and accurate reporting of financial information.
• Monitor, analyse, and control all labour and inventory costs. This includes preparing the appropriate reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved.
• Ensure protection of clients by training staff and enforcing adherence to all safety, sanitation, food preparation & storage, and alcohol beverage control policies.
• Maintains a consistent focus on cleanliness throughout all areas.
• Maximize the effectiveness of supervisors by developing skills and competencies through the appropriate training, coaching, and/or mentoring.
• Ensure that all employees have a complete understanding of and adhere to company rules and regulations.
• Train and manage, supervise, develop, discipline, and counsel all food and beverage team members according to company policies and procedures.
• Perform all other related duties as required.

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Required Skills or Experience

• Minimum of a Bachelor’s degree (B.A.) or equivalent with a focus in hospitality
• European training/experience is a PLUS

Skills / Experience

• Must have a minimum of Five (5) years working experience as a Food & Beverage Manager or in a similar role with leadership experience in a luxury hotel environment.
• In-depth knowledge of the food industry.
• Up to date with food and beverages trends and best practices.
• Strong working knowledge of related software including restaurant management systems.

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