Here is the latest job vacancy at Spectrum Oval Industries. The firm is seeking to hire a customer care officer.
For the most recent job opening, click here.
Job Description
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
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- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
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Qualification Required & Experience
- Ability to multitask.
- Excellent communication skills.
- Excellent time management skills.
- Prior experience in administration would be advantageous.
- Proficiency with Microsoft Office.
- Excellent computer literacy.
- Excellent interpersonal skills.
- HND
- 2 years professional experience
Location: Accra
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How To Apply: Customer Care Officer
All CVs should be sent to spectrumovalindustries@gmail.com, with the position as the subject.
Closing Date: 20 March, 2024
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