PCL Industries Limited is seeking to hire a Customer Care Representative to join its dynamic team.
For the most recent job opening, click here.
Job Description
- Responding promptly to customer enquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
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- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
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Qualification Required & Experience
- Customer Service Skills
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- HND minimum
- 2 years of professional experience
Location: Accra
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How To Apply: Customer Care Representative at PCL Industries Limited
All C.V.s should be sent via
pclindustries88@gmail.com indicating the position as the subject of the e-mail.
Closing Date: 10 December, 2023
About PCL
PCL has you covered with innovative modular building, digital technology, and sustainability.
They revolutionize the concept of comprehensive service by bringing knowledge to bear on projects of any size, scope, and funding mechanism. They use their knowledge and experience as building experts and producers of novel solutions to develop a strategy that is tailored to your specific needs and budget.
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