Latest Work Opportunity At Moove

Here is the Latest work Opportunity At Moove. The company is hiring a Product Operations Analyst who will offer Level 2 customer support to market customer success teams on technical or product issues that cannot be handled and closed on first contact by customer success teams- Bridge between product, data, and technical teams. You will be directly reporting to the company’s Senior Business Process Manager, and closely working with our ProductTeam.

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What You’ll be Doing:

App customer acquisition and scale up (grow App customer numbers in the market).
Retention of customers using the application (manage churn)
Run customer feedback and NPS surveys for the app and future Fintech products, and give recommendations to product managers on feature improvements and feature requests.

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Training and proactive management of onboarded customers( app users).
Training and support of internal users utilizing products within the product portfolio.
Conduct market research together with the product managers on app features.
Carry out Product testing with a product manager, and technical teams at various implementation stages of app features for the market
Drive Process improvements for products in use by both internal and external customers.

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What You will need for this position:

2+ years of experience working on products as a Product Support Specialist, Analyst, or Customer Support Specialist
Working with cross-functional teams of engineers, product managers and analysts to create significant value and impact for customers

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Experiencing conducting market/user research
Segmenting customers, running multiple tests (eg. multivariat), tracking user behaviour, as well as prioritizing and managing your teams’ backlogs
Experience working on no-code products e.g. Google Forms
Experience navigating the added complexity of working across geographies in a rapidly expanding global business, and in a heavily remote collaboration environment
Customer service skills
Strong analytical skills
Problem-solving and critical-thinking skills
Excellent interpersonal skills
Attention to detail
Advanced English language skills (our primary common language across geographies)
Fintech start-up experience beneficial

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