Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM UN Migration is looking to hire medical assistants to provide information relevant to health assessment programmes, applicant processing, and other IOM services to the migrants.
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Job Summary
- Reference Number: SVN2023-006
- Position Title: Medical Assistant (3 positions)
- Duty Station: Kumasi, Ghana
- Classification: G4
- Type of Appointment: Special Short-Term Graded, Nine ( 9) Months with possibility of extension
- Estimated Start Date: As soon as possible
- Closing Date: 21st December,2023
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Context:
Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Senior Medical Assistant, the successful candidate will be responsible for carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Kumasi, GHANA.
Responsibilities and Accountabilities.
The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants.
He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre (MHAC): the reception and data processing unit or the call centre. The incumbent will need to be capable of flexibility when assigned different tasks.
Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS).
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Call Centre overall duties:
- Provide migrants’ information regarding health assessments by phone.
- Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.
- Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
- Maintain daily statistics related to health assessments and update the records; and,
- Contribute to customer satisfaction evaluation management.
Reception and Data Entry overall duties:
6. Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as:
- receiving and explaining the registration process to applicants.
- checking applicant’s identity.
- entering biodata of the applicants in the appropriate platform.
- taking photos using webcam and loading the image to the appropriate platform;
and, - printing of medical forms, consent forms and other necessary documents.
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7. Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable.
8. Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available.
9. Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners. Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically.
10. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues.
11. Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Administrative/Finance Assistant; and,
12. Perform such other duties as may be assigned.
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Required Qualifications and Experience:
Education
- Bachelor’s Degree in Management, Information Technology, Computer Science, or
- Bachelor’s Degree Administration Management/ Medical Administration from an accredited academic institution with at least 2 years of working experience with database management and reporting.
- High School Degree with 4 years of professional experience in the above field.
Experience
- Experience in computer data entry and data management, elaboration and analysis or
- Experience in management of a call centre in a busy institution.
- Knowledge of customer care.
- Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
- Previous working experience with NGOs or international organizations is an added advantage.
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Skills
- Leadership skills (desirable);
- Excellent communication skills;
- Fast and accurate typing;
- Typing speed of at least 60 words per minute;
- Knowledge of data management principles;
- High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.
Languages
REQUIRED
- For all applicants, fluency in English is required (oral and written).
DESIRABLE
- Working knowledge of French and other local languages
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Competencies
- The incumbent is expected to demonstrate the following values and competencies:
VALUES – All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
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CORE COMPETENCIES – Behavioural indicators – Level 1
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
IOM’s competency framework can be found at this link:https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf
Competencies will be assessed during a competency-based interview.
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Other:
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within
commuting distance, and work permit, as applicable.
Vacancies close at 23:59 local time Accra, Ghana on the respective closing date. No late applications will be accepted.
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How to apply: Medical Assistants at IOM UN Migration
Interested candidates are invited to submit their applications directly to accravacancies@iom.int by the 21st December 2023 at the latest, specifying the vacancy reference number SVN2023-006 and the candidate’s full name
in the subject line.
Only shortlisted candidates will be contacted.
Posting period: From 07.12.2023 to 21.12.2023
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
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