Here is the new career opening at AT Ghana. AT Ghana is seeking a retail shop executive to join their team.
JOB FUNCTION: Customer Experience
EMPLOYMENT TYPE: Fixed Term Contract.
The successful candidate will join our team as a retail executive in the Customer Experience department. (S)He will report to the Retail shop manager and will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.
For the most recent job opening, click here.
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Key Responsibilities
Working closely with Shop Manager to ensure uniformity of AT Retail CEX guidelines.
People
- Participate in all trainings and personal development exercises.
- Engage in all team briefing and coaching programs to enhance service delivery in the shop.
Process
- Ensure healthy acquisitions and compliance on activations.
- Responsible for driving enhanced customer experience in the shop.
- Enforce adherence of all customer service procedures and processes.
Customers
- Ensuring that all customer queries/complaints are resolved as per SLAs.
- ▪ Ensure good ratings on T-NPS and CES.
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Required Qualification and Experience
- Bachelor’s degree from a recognized institution
- 2-3 years of experience in retail operations.
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CORE COMPETENCIES
▪ Excellent knowledge in retail operations
▪ Excellent analytical and problem-solving skills
▪ Excellent planning skills ▪ Excellent interpersonal skills
▪ Excellent and effective communication skills, both orally and in writing
▪ Culture Sensitivity
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Ready to be part of our dynamic and innovative team? At AT, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represents who we are, Simplicity, Transparency and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.
How To Apply: New Career Opening at AT Ghana
Interested and qualified applicants should send their Applications & Curriculum Vitae to: Recruitment@at.com.gh
Kindly indicate the role you are applying for in the email subject.
You Can AlsoClick Here to Apply on the Official Website
Closing Date for Application: 21st November 2023.
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