Here is a new career opportunity at Wakanow. The organisation is looking to hire a customer service agent. The post holder should be an experienced professional who is responsible for offering excellent customer service and skilled assistance with booking adjustments and airline schedule changes. This function is critical in guaranteeing client satisfaction and resolving difficult travel reservation concerns.
Job Description
- Customer Support: Provide exceptional and expert-level customer service support, addressing inquiries, concerns, and issues with a high degree of professionalism and expertise.
- Bookings Amendments: Proficiently handle bookings amendments, modifications, and changes, ensuring accuracy and compliance with airline policies and procedures.
- Airline Scheduled Changes: Expertly manage and navigate airline scheduled changes, proactively notifying customers, and offering suitable alternatives when necessary.
[the_ad id=”2914″]
- Issue Resolution: Resolve complex customer issues related to bookings, amendments, and scheduled changes, ensuring swift and effective problem resolution.
- Tier 2 Support: Serve as a Tier 2 support resource, assisting Tier 1 agents with escalated customer inquiries and providing guidance and solutions.
- Quality Assurance: Maintain high standards of service quality, adhering to company policies and ensuring that all interactions meet or exceed customer expectations.
- Product Knowledge: Stay updated on the latest travel products, services, and industry trends to provide customers with accurate and relevant information.
- Documentation: Maintain comprehensive records of customer interactions, actions taken, and resolutions achieved in the company’s customer support systems.
- Cross-Functional Collaboration: Collaborate with other departments, including reservations, ticketing, and operations, to facilitate seamless customer experiences.
Check Also: Vacancy At Mampong Technical College of Education
[the_ad id=”2914″]
Requirements
- Bachelor’s degree in a related field is preferred.
- 2-3 years of experience in customer service support within the travel industry, with a focus on bookings amendments and airline scheduled changes.
- Proven experience as a Ticketing and Reservation Agent with proficiency in GDS Amadeus, Sabre, and Galileo.
- Strong expertise in navigating airline reservation systems and processes.
- Excellent problem-solving and communication skills.
- Ability to work under pressure and handle complex customer issues with composure.
- Proven track record of delivering exceptional customer service.
[the_ad id=”2914″]
- Detail-oriented and highly organized.
- Knowledge of local and international travel regulations and requirements.
You May Also Like:
7 UK Care Homes With Certificate of Sponsorship In the UK
Administrative and Finance Assistant at Inspire Action
Latest Job Vacancies at SKAIK Consulting
Job Vacancy At Equatorial Coca-Cola Bottling Company
How To Apply: New Career Opportunity at Wakanow
[the_ad id=”2914″]
