New Job Ad At Hapag-Lloyd AG

There is a new job ad At Hapag-Lloyd AG. The company is looking to employ a Country Manager.

Purpose Of The Position:

This position leads the Ghana organization with the objective to optimize sales growth and contribution, also achieving operational and financial targets, creating superior value for our customers in their respective markets.
To oversee all aspects of Hapag-Lloyd operation in Ghana, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs.
To consciously establish a culture within the Ghana teams, that encourages customer centricity, individual development, innovation, efficiency, collaboration, and agility, achieving excellent performance, ensuring a fair, integral, compliant and sustainable behaviour and empowering his/her direct reports and all other Ghana employees so they can fully deploy their potential, nurturing an environment that triggers a continuous improvement of Hapag-Lloyd’s processes, projects and strategy.

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To ensure that all Hapag-Lloyd policies and procedures as well as local applicable laws and regulations are followed.
Responsible to achieve KPI for Operations, Sales, BA and CS with special focus on operational efficiency and operational cost savings.

Directing country sales efforts to maximize both volume and contribution levels and providing pricing policy and guidelines to assist in achieving the goals of the company
Develop untapped markets and commodities
Effectively manage and monitor sales performances
Build strong customer relationships through regular visits and engagements, and excel networking to maintain a strong network of internal and external relationships
Implementation and Management of Hapag-Lloyd organisational structure and process
Maintain working knowledge of all governmental rules and regulations
Provide resolution of high-level concerns
Ensure compliance of legal/tax aspects of the processes in the area
Ensure strict compliance of Local laws and regulations
Ensure strict compliance of Hapag-Lloyd Guidelines & Policies
Review and guide progress of cost saving initiatives and operational priorities
Work closely with other area Directors on process improvement and communication flow
Identification of additional cost saving potentials
Keep overhead costs under control / in line with budget

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Coach and develop individual department managers and staff. Have regular performance reviews in line with company policy and management requirements
Ascertain that the workload is balanced amongst the various disciplines within each department
Oversee credit policy to minimize the risk of bad debt loss
Ensure that managers and staff are maintaining department standards, measures, and key performance indicators (KPIs) for customer service, striving for consistent improvement
Monitor and maintain close contact with shared services (GSC & QSC) to ensure customer service performance level is achieved
Constant review of working processes and improving productivity and efficiency
Ensure to grow the HL market position in Ghana
Recruit, develop and retain local staff. Ensure to have the ‘right’ staff members in the right positions

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Education

University degree in Business Administration, Sales Management, Marketing or related field preferred

Experience

10-15 years

Specific Experience

Several years of comprehensive experience in liner shipping business and General Management

(including soft skills required to perform optimally)
Good customer contacts / contacts with Local Authorities like customs / Terminals / ports and vendors
Scheduled and regular customer visits and relationship management
Regular port visits and relationship management
Knowledge of main trade lanes, terminals and ICDs
Strong teamwork and interaction with Sales, Customer Service, Operations and Business Administration departments, with a view to find synergies across departments

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