New Job Ad For Call Center Agents

Here is a new job ad for call center agents.

Job Description

Do you have good communication skills? Do you have experience in handling customer relations issues? Then a reputable company in Tema is looking for enthusiastic people to join their team as call center agents.

Check Also: How to Get a Job With Little or no Experience

Key responsibilities also include

Ensure that the calls are answered as per procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the calls is in compliance with predefined parameters.
Provide the relevant process reports on a on a daily basis
Ensure adherence to established attendance schedules
Provide process training to new team members to facilitate their levels of performance – mentor / mentee relationship

Requirements

Must have good communication skills
Must have good interpersonal skills
Candidate must be a strong team player who can manage multiple stakeholders
Must have good communication skills and are comfortable with handling phone calls in a positive and professional manner.
Must be a strong relationship builder
Must have strong attention to detail and deliver work that is of a high standard
Fresher with above skills can be considered
Must be tech Savvy
Must be service-oriented with excellent interpersonal skills
Diploma/Degree
Computer literacy (MS Office & Domain knowledge)

Salary: GHS 700 – 1000

Location: Tema

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