There are new job advert at MainOne. This reputable company is seeking the service of a Data Center Ops Support/Service Delivery – Level 1. This permanent role is located in Ghana.
Responsibilities:
- Assumes ownership of the Data Centre space and liaises with the Service Delivery Manager to ensure consistent customer experience.
- Work with the Service Coordination team and liaise with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.
- Work with the team in the entire cycle of the customer onboarding process and ensure that detailed and realistic project implementation plans are developed for the customer onboarding.
[the_ad id=”2914″]
- Builds and sustains effective communications with all stakeholders and cross-functional teams to maximize the customer experience
- Proactively identifies potential issues and drives solutions to avoid customer impact and facilitate continuous improvements.
- Work closely with DC Operations Support Engineer to raise all the required PRs and be the focal point of contact with the Customers and procurement team for all customers and DC requirements.
Read Also:
How To Make Money Online in Ghana 2022
How To Study in Canada for Free in 2023
- Assist in all vendor contracts to ensure service delivery is in line with the agreed SLA
- Work with the service coordination team and liaise with Technical sales, and DC product specialists to ensure that the right technical solutions are designed for the customers
- Track and report on adherence to scheduled maintenance by the operations team and vendors for DC & CLS infrastructure
- Maintain records of all maintenance and incidents both in hard copy and scanned copies on mainyard.
[the_ad id=”2914″]
- Preparation of feasibility study for all intending customers
- Work closely with support services to ensure all site requirements in terms of consumables and supplies are maintained onsite with adequate buffers.
- Coordinate the House Keeping staff deployed to the DC/CLS, and ensure the entire DC premises are kept clean and orderly.
- Assist to prepare and submit weekly DC management update reports covering all incidents and activities for review
- Work closely with the operations team and support services to coordinate fuel ordering and supply to ensure DC always has adequate stocks
- Supports in managing and maintaining the Data Centre store and spares, ensuring return/replacement of spares are done as at when due
- Responsible for coordinating onboarding activities for clients, and executing client setup/configuration
- Ensure a consistent customer experience in providing DC Services
- Performing other duties as requested by the DC Operation Coordinator.
[the_ad id=”2914″]
Apply: New Job Opening At Oxfam
Qualifications, Skills & Competencies:
- Bachelor’s Degree in Computer Sciences, Information Management or a related engineering field is preferred
- 0 to 2 years experience in the data centre or IT Facility operations
- ITIL, and DCCA will be an added advantage
- Knowledge of Data Centre facilities infrastructure such as UPS, HVAC, BMS, Access control and surveillance systems.
See Also:
New Job Ad At Hollard Life Assurance
Job Openings At Mövenpick Hotels And Resorts
New Job Advert At CARE International
How To Apply For The New Job Advert At MainOne
Click On This Red Button To Apply
[the_ad id=”2914″]
