Here is a new job opening at eHealth Technologies Limited. The reputable institution is seeking a Engagement Coach
Job Summary
The Engagement Coach will play a pivotal role in the successful onboarding and training of Healthcare Professionals (HCPs) and Facilities onto the eHealth Cloud. This role is ideal for individuals with a healthcare background who are passionate about integrating technology with patient care. The Engagement Coach will work under the supervision of the Medical Representative, ensuring that Healthcare Professionals (HCPs) and Facilities are effectively coached to engage customers and deliver high-quality, patientcentered services using our digital platforms.
Key Responsibilities
Onboarding and Training:
• Assist in the onboarding of Healthcare Professionals (HCPs) and Facilities onto the eHealth Cloud and associated apps (MyHealth, MyDoctor, Pharmcare).
• Provide comprehensive training to Healthcare Professionals (HCPs) and Facilities, focusing on how to effectively use the apps to enhance customer service and patient care.
• Stay informed on all features and updates of the eHealth apps to deliver accurate and impactful training sessions.
Customer Engagement Coaching:
• Train Healthcare Professionals (HCPs) and Facilities staff on strategies to engage customers from the moment they walk into the facility, using health checks as a gateway to deeper interactions.
• Emphasize the importance of performing routine health checks (e.g., blood pressure, blood glucose) as an opportunity to educate customers about their health and introduce them to the MyHealth app for ongoing monitoring.
• Encourage Healthcare Professionals (HCPs) and Facilities staff to explain the benefits of recording vital signs in the MyHealth app, highlighting how it contributes to continuity of care and better health outcomes.
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Requirements
Educational Background:
• Qualification in Pharmacy, Nursing, Public Health, or a related healthcare field is preferred.
Experience:
• Minimum of 2 years of experience in a healthcare setting, preferably in roles involving patient care, pharmacy operations, or healthcare technology.
• Experience in a customer success, sales, or training role is highly desirable.
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How to Apply: New Job Opening at eHealth Technologies Limited
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for the Engagement Coach role to:
info@ehealthgh.com
Closing Date: 29 September, 2024
