Here is the new job opening at Flour Mills of Ghana Limited. They are seeking for an IT/Network Support Officer to join their team.
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Job Summary
The IT/Network Support Officer will be responsible for maintaining the integrity and performance of FMGL’ s network infrastructure. This role includes the support, management, and troubleshooting of all network-related hardware and software, ensuring optimal network performance and security.
- Minimum Qualification: HND
- Experience Level: Mid level
- Experience Length: 3 years
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Job Description/Requirements
Duties & Responsibilities
- Monitor network performance to ensure system availability and reliability.
- Perform regular network troubleshooting to resolve connectivity issues and ensure optimal performance.
- Maintain and administer computer networks and related computing environments, including hardware, systems software, applications software, and all configurations.
- Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP.
- Implement and manage firewall and VPN solutions to secure the network.
- Ensure network security by implementing appropriate measures and protocols.
- Conduct regular network vulnerability assessments and audits.
- Stay updated with the latest network security practices and protocols.
- Provide technical support to users, addressing network-related issues promptly.
- Collaborate with the IT team to identify and resolve complex network problems.
- Maintain accurate and up-to-date network documentation and diagrams.
- Prepare detailed reports on network performance, status, and incidents.
- Research and recommend network and security upgrades and enhancements.
- Participate in the planning and implementation of network projects and upgrades.
Other Skills:
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
- Demonstrated written communication skills to create useful support logs.
- Analytical and problem-solving skills to troubleshoot and diagnose issues.
- Time management skills to provide updates and fixes within a promised time frame.
- Multitasking skills to assist multiple employees at once.
- Listening and observational skills to recognize warning signs that indicate potential problems.
- Customer service skills to interact professionally and positively with employees and coworkers.
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Qualifications:
- HND or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience as a IT/Network Support Officer or in a similar role.
- Strong knowledge of network infrastructure, architecture, connectivity, protocols, and security.
- Proficiency with network diagnostic, monitoring, and analysis tools (e.g., SolarWinds, Wireshark).
- Proficiency with RMM tools for efficient remote work support
- Experience with network hardware (e.g., routers, switches, firewalls) and network operating systems.
- Certifications such as CCNA, CompTIA Network+, or equivalent are highly desirable.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
Employment Type: Full Time
Location: Accra
How To Apply: New Job Opening at Flour Mills of Ghana Limited
CV’S should be shared with hrfmgl@yahoo.com
