There is a new job opportunity At GDS Africa. The company is currently looking forward to hiring an Information Technology Field Technician.
Job Description:
To provide high level customer service while assisting with account management, incident troubleshooting, network support and hardware/software configuration. This will be first level support role.
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Qualification, Skills And Experience:
Education
- Bachelor’s degree in computer science or related field.
Experience
- 2+ years of hands on experience in IT support.
Knowledge, Skills, and Abilities
- Microsoft 365 Certified: Modern Desktop Administrator Associate (Desired)
- Conversant with Windows/Office suite.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Providing support to users and being the first point of contact for error reporting.
- Conducting backup/restore operations.
- Establishing good relationships with all departments and colleagues.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Candidate must be able to work inside and/or outside of Accra
- Candidate should have a valid driver’s license
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