Pearson is currently seeking applications from qualified applicants for the role of remote call centre assistant.
Pearson is the world’s largest learning corporation, employing over 24,000 people in 70 countries. They integrate world-class educational material and assessment with services and technology to enable more effective teaching and individualised learning at scale. We think that where learning thrives, people thrive as well.
Note
- Do not provide your bank account or credit card details when applying for jobs.
- You should never pay when applying for jobs.
Check Also: Remote Data Analyst at Thirty Madison, USA
[the_ad id=”2914″]
Basic Purpose and Objectives:
Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness, and a focus on resolving issues efficiently on the first contact
Organizational Relationships
Reports to and direction received from:
- Scoring Support Shift Supervisors (Primary)
- Scoring Support Manager (Secondary)
Overall Functions and Responsibilities:
- These positions will include shifts which cover center hours from 7am to 9pm Monday through Friday and 9am and 5pm on Saturday and Sunday
- May be required to work a rotating shift schedule and weekends
[the_ad id=”2914″]
- Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email, or chat
- Responsible for diagnosis and complete resolution of technical issues in a courteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions
- Responsible for calling remote employees in an efficient, courteous, and supportive manner
- Serve as an escalation point as needed to the appropriate department for resolution
- Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention
- Provide complete documentation of issues handled
- Responsible for staying current on issues that impact our internal customers and competent by continually referring to and utilizing support resources
- Perform other related duties as assigned
[the_ad id=”2914″]
Working Conditions
- Office environment
- Remote work
- Hours may vary or change, depending upon the needs of business
*This will be a remote (work from home) position. Equipment will be provided for this assignment.
Education, Skills, and Knowledge:
- High School Diploma or equivalent required
- Must possess excellent customer service skills.
- Call center experience is preferred
[the_ad id=”2914″]
- A very friendly and helpful attitude and the ability to manage simultaneous tasks
- Ability to work as a member of a team is required
- Must have excellent oral and written communication skills
- Excellent attendance is required
- Experience working with a PC and a Windows environment is required
- Experience working with a Mac is preferred, but not required
Recommended:
Latest Remote Job At Canonical
Remote Job: Online English Teacher At Native Camp
Massive Job Recruitment at Ocean Grills Pub
New Job Vacancy At CalBank PLC
[the_ad id=”2914″]
How To Apply: Remote Call Center Assistant at Pearson, USA
Interested? CLICK HERE TO APPLY ON OFFICIAL WEBSITE
Required Documents for application
- Resume/CV
- Cover letter
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.
[the_ad id=”2914″]
