AT Ghana is seeking a voice manager for usage and retention.
The successful candidate will join as a Manager for Voice Usage and Retention in the Marketing Department.
- (S)He will report to the Head of Usage and Retention.
- The holder will be responsible for planning and achieving the targeted local voice revenue from the existing base data customers while ensuring the implementation of customized programs that will increase activity levels and drive stickiness, resulting in a reduction in base customer churn.
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Key Responsibilities
- Responsible for existing base (customers with AON>= 90days) Voice revenues.
- Responsible for reduction in churn for existing voice customer base (customers with AON>= 90days).
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- Responsible for the development and execution of U&R campaigns that will drive Voice KPI’s – MOU’s, ARPU, PPM, Users, and revenue targets.
- Responsible for MFS penetration within existing customer base.
- Develop new product proposals for mobile voice services, supported by market data and competitive analysis, and develop business cases demonstrating a return on investment.
- Manage the development of new products and services, meeting agreed cost and quality targets.
- Engage with all relevant teams within Finance, Marketing (Business Intelligence, Brands, Product Development, Innovation), CX, Sales and IT functions to ensure business case development and oversee the product lifecycle management process.
- Develop innovative ways in managing in-life products and services to drive Voice product penetration.
- Manage product withdrawal, ensuring that alternative solutions are available to customers, that a migration path to alternative services is carefully planned and that the changes are effectively communicated.
- Coordinate data communications to develop effective communications on products and services.
- Full integration of quality management processes within the Product group and their effective deployment on a day-to-day basis.
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- Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded.
- Provide performance data to support management decision-making.
- Maintain effective working relationships with internal and external.
Qualification Required & Experience
- A university degree in any field but with emphasis on Economics, Marketing or Information Technology or related field.
- A minimum of Five (5) years’ experience working in a similar role or experience in product development and innovations (Telcos preferably).
- Demonstrated experience in CVM procedures, principles, and techniques.
- Experience in managing customer analytic projects and initiatives.
- Good knowledge of project management principles.
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CORE COMPETENCIES
- Must be service and results orientated.
- Strong innovative sills.
- Superior analytical and problem-solving abilities.
- Ability to work under pressure.
- Excellent interpersonal, organizational, and networking skills.
- Strong leadership & entrepreneurial skills.
- Highly analytical.
- High energy person with the ability to organize, manage and deliver key strategic initiatives.
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- Effective communication skills – both written and oral.
- Ability to work seamlessly with key internal and external stakeholders.
- Ability to present ideas in business-friendly and user-friendly language.
- Ability to set and manage priorities.
Location: Accra
How To Apply: Voice Manager – Usage and Retention at AT Ghana
Interested and qualified applicants should send their Applications & Curriculum Vitae to:
Kindly indicate the role you are applying for in the email subject.
Closing Date: 07 March, 2024
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