Customer Care Job At Chipper Cash

There is a Customer Care Job At Chipper Cash. The company is looking for a Senior Customer Operations Analyst.

What You Will Be Doing

Providing customer support to the best of your ability by talking directly and honestly with our customers, and developing a deeper understanding of their needs with the primary focus being the **cryptocurrency feature.
Communicating with our customers through a variety of different mediums, based on our customers’ needs; whether that be through calls, social media platforms, email, or in-app chat.
Proactively identifying patterns in user frustrations and expectations of customers, seeing where we can change our processes, tools, or product to make their lives easier.

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Working with the Compliance team to act as the first line of defense to help spot and investigate trends.
Dealing with crypto-related queries; assisting users to move funds to and from our platform and helping customers get a prompt response and resolution.
Assisting with onboarding and training of new hires
Preparing and presenting periodic reports
Understanding, prioritizing, and escalating our customers’ feedback and feature requests to the product teams. Plus, being the first point of call for customer complaints to make sure that they’re treated fairly and can share their thoughts and concerns
Contribute to team KPIs (Key Performance Indicators) as well as customer satisfaction ratings

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1-3 years in a customer service role, ideally within financial services, telecommunications, and preferred experience with Cryptocurrency
Technical understanding of how most major cryptocurrencies function
Experience handling customer inquiries via email, chat, or other written communications
Strong written English communication skills (other languages are helpful)
Be self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivated
Have a global mindset and be tolerant of others. We’re still growing but we are a company of many cultures and backgrounds
Be comfortable with asynchronous conversations and an understanding of your coworker’s roles
Be open to working some nights and weekends on a rotating basis
Experience working in multicultural teams
Experience handling customer inquiries via email, chat, or other written communications
Be self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivated
Have a global mindset and be tolerant of others. We’re still growing but we are a company of many cultures and backgrounds

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Locations: Ghana, Nigeria, South Africa

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