Many users and customers of ECG have complained they are still unable to buy ECG prepaid credit.
According to the Electricity Company of Ghana (ECG), problems with the prepaid metering system’s vending machines have been resolved.
In a press release on October 1, the power distribution company stated that customers who had been unable to acquire electricity credits will be able to do so starting on October 2 at various vending locations.
However, according on the comments left by numerous users on social media, it appears that this ECG issue is still not totally rectified as they have expressed frustration about the inability to continue purchase prepaid credits.
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Some users have claimed that they are still unable to purchase electrical credit as of 9am Sunday morning. This was so persistent that ultimately some vending machines closed.
“Network difficulty” was cited as the explanation by the vendors.
Many still unable to buy ECG prepaid credit
This ecg people are not serious you people haven’t resolved it
— Jason Menz (@JasonMenz2) October 2, 2022
Ghana muom paa
After all the trouble and losses #ECG cause, people come nsawam office to buy credits and they’re queued them up outside with the excuse that they start work at 9
Imagine!— Lord Corlys (@ChineWeezy) October 2, 2022
But ECG too wats sop u release statement that now the network is working
But eno Dey work why lie ? Ah— AS Roma fan(KNUST CR7) (@mr_president789) October 2, 2022
ECG what at all is happening.
@the airport round main office in ksi.
Alot of people are sitting waiting to buy power,no explanation to them as to whether it will be possible or not …… At list exibit a little customer service skills.— Raymond Warren Dravie (@WarrenDravie) October 2, 2022
Prepaid metre credit purchases through the ECG app or vending machines have been extremely difficult for the past six days since users cannot buy the credits for electricity.
Some of the affected customers were left stranded, which caused some businesses to suffer. For many, there were no lights, leaving them with little choice but to go to bed in the dark.
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Some organisations and enterprises have suffered as a result, and some consumers are now trapped.
It’s not cool that many people had to sleep without electricity. Later, it was asserted that their database might have been hacked, but the ECG has not yet responded to that claim.
See Also:
Staff of Ghana Commercial Bank Salaries Leaked
ECG Prepaid Issues: ECG prepaid central database hacked?
ECG gives 1month moratorium ahead customer update exercise
PURC increases Electricity and water tariffs by 27.15%, 21.55% respectively; Effective 01/09/2022
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