Sunda International is a dynamic and growing company dedicated to providing exceptional products and services to our customers worldwide. We pride ourselves on our customer-centric approach and strive to deliver the highest level of customer satisfaction.
Sunda International has new employment opportunity available. Sunda International is seeking a French Customer Service Officer to join their dynamic team.
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Key Responsibilities:
Customer Support:
- Handle inbound and outbound customer inquiries via phone, email, and chat in French.
- Resolve customer issues and complaints in a timely and professional manner.
- Provide accurate information about products and services.
Order Management:
- Process orders, returns, and exchanges accurately and efficiently.
- Monitor and update customer accounts and order statuses.
- Coordinate with other departments to ensure timely delivery of products.
Technical Assistance:
- Assist customers with troubleshooting technical issues.
- Escalate complex issues to the appropriate department or technical support team.
- Follow up with customers to ensure issues are resolved satisfactorily.
Documentation and Reporting:
- Maintain detailed records of customer interactions and transactions.
- Prepare regular reports on customer service activities and performance metrics.
- Identify and report recurring issues and potential improvements to the customer service process.
Customer Feedback:
- Gather and analyze customer feedback to improve products and services.
- Conduct customer satisfaction surveys and report findings to management.
- Implement feedback and best practices to enhance the customer experience.
Qualifications:
- Education: Bachelor’s Degree
- Experience: At least 2 years of experience in a customer service role, preferably in a multinational company.
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Skills:
- Fluent in French and English.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in customer service software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
Personal Attributes:
- Customer-focused with a positive attitude.
- Strong work ethic and a commitment to excellence.
- Adaptable and able to thrive in a fast-paced environment.
- Detail-oriented and organized.
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
How To Apply for the New Employment Opportunity at Sunda International
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to quao57@yahoo.com or andrew.quao@sunda.com
Please include “French Customer Service Officer Application” in the subject line.
Sunda International is an equal opportunity employer and encourages applications from all qualified individuals.
